By booking a programme with NinaJo Consulting or using this website, you agree to the terms below.

1. Scope of Work

Before any programme begins, we agree on a written scope — the format, dates, participant numbers, outcomes, and fee. This may be set out in a proposal or confirmed by email. If the scope grows along the way (extra sessions, more participants, new topics), we'll quote the addition and confirm with you before going ahead. No surprises.

2. Payment Terms

Our standard terms are 50% on booking and 50% on completion, unless we agree otherwise in writing. Payment is by EFT (bank transfer). Invoices are payable within 7 days. Booking is confirmed once the deposit reflects.

3. Tailoring & Preparation

Every programme is tailored. To design well, we may ask for input before we start — context about your team, goals, and challenges. Timely input keeps your dates on track; if key information arrives late, dates may need to shift.

4. Scheduling, Postponement & Cancellation

Life happens — especially in schools and busy businesses. If you need to move a confirmed date, please give at least 7 days' notice and we'll reschedule at no charge, subject to availability. Postponements with less notice, or cancellation of a confirmed booking, may incur a fee reflecting preparation already done and the reserved date. If we ever need to move a date, we'll offer the earliest suitable alternative.

5. Programme Materials & Ownership

Workbooks, slides, exercises, and methods used in our programmes remain the intellectual property of NinaJo Consulting. Participants and clients may use materials internally for their own development, but they may not be reproduced, resold, or used to deliver training to others without our written permission.

6. Photos, Feedback & Case Studies

We love telling the story of our work — but only with permission. We will not publish your organisation's name, participant photographs, or quoted feedback without consent. If you'd prefer our work together to stay entirely private, tell us and it will.

7. Confidentiality

What is shared in our sessions stays private. We treat participant contributions, organisational information, and anything sensitive with strict confidentiality, and we ask participants to extend the same respect to each other. We're happy to sign an NDA where required.

8. Participation & Results

We bring full preparation, honest facilitation, and genuine care to every session — and lasting change also depends on participation and follow-through within your organisation. We therefore can't guarantee specific outcomes, but we can promise professional, wholehearted work aimed squarely at them.

9. Liability

We deliver our work with professional care. NinaJo Consulting is not liable for indirect or consequential damages, or for matters beyond our reasonable control (including venue, technology, or third-party services). Our total liability in respect of any engagement is limited to the fees paid for that engagement.

10. General

These terms are governed by the laws of the Republic of South Africa. We may update them from time to time; the current version will always live on this page. Questions? Email nerina@ninajoconsulting.co.za — we're happy to talk anything through.

Last updated: August 2026